Terms and Conditions
Terms and Conditions for usage of both the Talk to a Doctor and Talk to a Counsellor website, including the use of premium rate numbers, online counselling, online doctors consultations, and the use of downloads.
The service is based in the United Kingdom and is governed by English Law. Users of this site and the above named services are advised that the information contained within this website is written by qualified counsellors and doctors. Talk to a Doctor and Talk to a Counsellor, and the parent company, Stadn Ltd., accept no responsibility for the information contained within the website, nor for any harm incurred from following or not following advice, on this site.
The information provided within all aspects of the website and listed telephone numbers is not designed to replace a face to face consultation with a medical professional
Callers or visitors to the site that take any advice given or gleaned from the website in isolation, do so at their own risk.
The website and phone lines are not intended for emergency use. In the event of a medical emergency please dial 999 in the UK or the local emergency number in the country you are in.
This service is not intended for diagnosis nor prognosis. Any diagnoses given are tentative only and are designed to be backed up by a full face to face medical examination by a suitably qualified professional.
None of the services provided on this website is designed to be used in North America, including, but not restricted to, the USA and Canada
By agreeing with the terms and conditions, you agree that:
You are not a resident of the USA or Canada
You accept that you take any advice given, or download received, entirely at your own risk
You agree that you will not take the information in isolation, nor to use it to replace a face to face consultation with a medical professional.
Talk to a Doctor, Talk to a Counsellor, Remote Medical Support and Stadn Ltd., take great care with confidential information.
All calls to our live operators are recorded for mutual protection.
By agreeing with these terms and conditions, the user agrees to a recording of the call being made for the purpose of mutual protection and quality control.
Whilst Stadn Ltd will protect the confidentiality of it's callers, the company reserves the right to break confidentiality in the event of expressions of self harm, suspected self harm, suspected harm to others, or suspected criminal act.
The user agrees that they are over 18 and has the bill payer's permission to use the telephone
The user agrees that they are authorised to use the credit card involved in credit card transactions.
The user understands that our live operators are at liberty to terminate the call at any point, and that this will not lead to a refund.
The user understands that our live operators reserve the individual right to terminate any call that they feel is abusive, innapropriate, discourteous, or threatening, without needing to offer a refund to the caller.
If a caller is suspected of becoming addicted to the service, the company reserves the right to take all necessary action to prevent the caller from ringing again or continuing to talk to live operators once identified. This is to comply with ICSTIS regulations.
Information on this site remains under the copyright of Stadn Ltd. All rights reserved. No unauthorised duplication of any website or telephone information, including downloads.
Delivery Policy
We will dispatch your order by post or courier. Within the UK, you can expect delivery within 7 working days. International orders may take a little longer. Please contact us for information on overseas charges and deliveries.
Delivery for orders for UK Mainland is £6.50 ex VAT and includes costs of delivery, packaging and order processing. For highlands and islands, Ireland and export destinations please contact us for delivery costs. (All Wholesale Growers delivery prices are subject to VAT @ 17.5%)
Please note: The price charged for delivery of any item includes the cost of postage, packaging materials and order processing costs and the postage price seen on the package is only a part of these costs.
Returns Policy
Your right to cancel
Should you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and is separate and additional to our full returns policy. This will apply to your order unless you order video, DVD, Audio, Multimedia & Software products and the item has been unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs, but not a service provided by us, such as a gift wrap service or a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Should you order, details of this right will be sent to you with your confirmatory e-mail.
How to cancel
To cancel a contract, please send in writing, a request to cancel the contract, by either post, fax or e-mail to the following address:
Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ
Email: customer@talktoadoctor.co.uk
Fax: +44 (0)207 773 9246
Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract".
Once you have made a request in writing, fill in the returns form on the back of your receipt, which accompanies your items, giving the reason for return as "cancellation of contract". Please appropriately package the items with the receipt and send it to us so that we receive it 10 working days after it was delivered to you. The return address is:
Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ
Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.
Policy
At Stadn Ltd we want to provide you with the best possible customer service. If you need to return your goods please follow our 3 Point Returns Policy:
1. 1. Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition. Please ensure that software, DVD, video and audio products have unopened packaging and/or seals, unless the item is faulty.
2. You will be fully refunded, including return of Royal Mail Registered Delivery costs for the UK and proof of posting from Europe, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.
3. The product must be received by our returns department and have been sent to us within 30 days of receipt, at the address shown below:
Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ
This returns policy is separate and additional to your right to cancel.
Our Contact Details
If you have any questions regarding the online shop, its products or an order that you have placed please contact us either by email at customer@talktoadoctor.co.uk or use the feedback facility available or phone 0844 415 0532 (Monday - Friday, 9h30 to 17h00). Alternatively you can fax us 0207 733 9246.
