Terms and Conditions

1.These Terms and Conditions apply for usage of all Remote Medical Support services.

2.The service is based in the United Kingdom and is governed by English Law. Users of this service are advised that the information contained within this website is written by qualified doctors. Remote Medical Support, and the parent company, Stadn Ltd., accepts no responsibility for the information contained within the website, nor for any harm incurred from following or not following advice provided by telephone or published on our website.

3.The information provided within all aspects of the website and listed telephone numbers is not designed to replace a face to face consultation with a medical professional. Callers or visitors to the site that take any advice given or gleaned from the website in isolation, do so at their own risk.

4.The website and phone lines are not intended for emergency use. In the event of a medical emergency please dial 999 in the UK or the local emergency number in the country you are in. This service is not intended for diagnosis nor prognosis. Any diagnoses given are tentative only and are designed to be backed up by a full face to face medical examination by a suitably qualified professional.

5.By agreeing with the terms and conditions, you agree that:

You accept that you take any advice given, or download received, entirely at your own riskYou agree that you will not take the information in isolation, nor to use it to replace a face to face consultation with a medical professional.

6.Talk to a Doctor, Talk to a Counsellor, Remote Medical Support and Stadn Ltd., take great care with confidential information. All calls to our live operators are recorded for mutual protection. By agreeing with these terms and conditions, the user agrees to a recording of the call being made for the purpose of mutual protection and quality control.

7.Whilst Remote Medical Support and Stadn Ltd will protect the confidentiality of it's callers, the company reserves the right to break confidentiality in the event of expressions of self harm, suspected self harm, suspected harm to others, or suspected criminal act.

8.The user agrees that they are authorised to use the credit card involved in credit card transactions.

9.The user understands that our live operators are at liberty to terminate the call at any point, and that this will not lead to a refund. The user understands that our live operators reserve the individual right to terminate any call that they feel is abusive, inappropriate, discourteous, or threatening, without needing to offer a refund to the caller.

10.Information on this site remains under the copyright of Stadn Ltd. All rights reserved. No unauthorised duplication of any website or telephone information, including downloads.

11.The website also invites you to contact Stadn Ltd via email, through the "Contact Us" pages. Email correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.

12.Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

13.We endeavor to keep all information we hold as accurate and up-to-date as possible. Please write to us at: Customer Services, Stadn Ltd, P O Box 4218, London SW8 1WS or email us: info@talktoadoctor.co.uk to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

14.Information submitted to us is available to Stadn Ltd employees managing and using this information, but otherwise is kept confidential from other members of our staff.

15.We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. If you permit us to do so by indicating at the time you register your details with us we may also occasionally pass your details to other companies in the Stadn Ltd group, as well as business associates or other carefully selected organizations to enable you to receive details of offers and events that may be of interest to you.

16.We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information about yourself you provide us with and details of any purchases you have made to enable us to offer products and services that are likely to interest you.

17.If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at Customer Services, Stadn Ltd, P O Box 4218, London SW8 1WS or email us: info@talktoadoctor.co.uk indicating this.

18.Have you received an email from us? If you are on our email mailing list you may have received emails from us about our products, special offers, newsletters and other matters. Each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email.

19.We comply with the Data Protection Act 1998 in respect of any information we hold.