End User License Agreement
This end-user licence agreement (EULA) is a legal agreement between you (End-user or you) and STADN LIMITED (trading as Remote Medical Support) of 52 High Street., Pinner Middlesex HA5 5PW (Licensor, us or we) for:
·Remote Medical Support Version 1.0 Build 27 mobile application software and the data supplied with or through the software, (App);
·the Medical Support Helpline (including the pre-pay calling credit facilities described in clause 9 the EULA) and photo diagnostic services provided through the App (Services); and
·any electronic documents we supply to you (Documents).
BY CLICKING ON THE "ACCEPT" BUTTON BELOW:
·YOU AGREE TO THE TERMS OF THE EULA, WHICH WILL BIND YOU.
·YOU ACCEPT THAT THE MEDICAL SUPPORT HELPLINE AND THE PHOTO DIAGNOSTIC SERVICES WE PROVIDE ARE A PLATFORM FOR YOU TO COMMUNICATE WITH INDEPENDENT DOCTORS AND COUNSELLORS. THEY ARE RESPONSIBLE FOR THE ADVICE THEY PROVIDE TO YOU AND WE ARE NOT.
·YOU ACCEPT THAT THE MEDICAL AND TRAVEL INFORMATION PROVIDED THROUGH THE APP IS FOR GENERAL INFORMATION PURPOSES ONLY, IS NOT TAILORED TO YOUR INDIVIDUAL MEDICAL NEEDS OR CIRCUMSTANCES AND SHOULD NOT BE USED TO DECIDE WHETHER TO UNDERGO OR NOT TO UNDERGO MEDICAL TREATMENT.
·YOU CONSENT TO US USING YOUR PERSONAL DATA IN THE WAYS DESCRIBED AT CLAUSE 6 OF THE EULA, INCLUDING US RECORDING CALLS YOU MAKE AND PHOTOGRAPHS YOU SUBMIT USING THE SERVICES AND TRANSFERING YOUR PERSONAL DATA OUTSIDE THE EEA IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LEGISLATION.
·YOU AGREE NOT TO USE THE APP, THE DOCUMENTS, OR THE SERVICES IN THE USA OR CANADA, AND YOU AGREE THAT BY USING THE APP, THE DOCUMENTS, OR THE SERVICES YOU WARRANT AND REPRESENT THAT YOU ARE NOT IN, AND ARE NOT USUALLY RESIDENT IN, THE USA OR CANADA.
1.1We license use of the App and Documents to you, and supply the Services to you on the basis of this EULA and subject to any rules or policies applied by any app store providers or operators (Appstore Rules) from whose sites, located at or , you downloaded the App (Appstores). We do not sell the App or Documents to you. We remain the owners of the App and Documents at all times.
1.2You must obtain permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and described in condition 2.2(a) (Devices) to download a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you. We will assume that you have obtained the necessary permission.
1.3The App or Service may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
1.4Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.
2.GRANT AND SCOPE OF LICENCE
2.1In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the App on the Devices, subject to these terms, the App store Rules, incorporated into this EULA by reference. We reserve all other rights.
(a)download a copy of the App onto your personal Android or iOS device and to view, use and display the App on the Devices for your personal purposes only; and
(b)use the Documents for your personal purposes only.
Except as expressly set out in this EULA or as permitted by any local law, you agree:
(a)that you warrant and represent that you will not to use the App or the Documents or the Services in the USA or Canada;
(b)that you warrant and represent that you are not usually resident in the USA or Canada;
(c)not to copy the App or Documents except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;
(d)not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App or Documents;
(e)not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
(f)not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:
(i)is used only for the purpose of achieving inter-operability of the App with another software program;
(ii)is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
(iii)is not used to create any software that is substantially similar to the App;
(g)not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
(h)to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology),together Licence Restrictions.
(i)The Remote Medical Support app is designed for use by retail individual customers. It is not designed for group use. If you would like to set up a group account please contact us at email@example.com. If an individual RMS app license is used for group purposes we reserve the right to shut down and withdraw the use of the app and any remaining credit without further notice.
4.ACCEPTABLE USE RESTRICTIONS
(a)not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
(b)not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including the submission of any material (to the extent that such use is not licensed by this EULA);
(c)not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
(d)not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
(e)not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service; and
(f)not share your user account details (including your username and password) with anyone else or allow anyone else to discover what those details.
together Acceptable Use Restrictions.
5.INTELLECTUAL PROPERTY RIGHTS
5.1You acknowledge that all intellectual property rights in the App, the Documents and the Technology anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App, the Documents or the Technology other than the right to use each of them in accordance with the terms of this EULA.
5.2You acknowledge that you have no right to have access to the App in source-code form.
5.3Any content you upload using the Medical Trip Reviews or Approved Clinics features of the App (the Public Content) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Public Content, but you hereby grant to us a non-exclusive, perpetual, royalty-free licence to store, copy, modify, adapt, distribute and otherwise use your Public Content for our commercial purposes and to sub-licence other users of our App to use the Public Content for the purpose of using the App and to sub-licence other third parties to use the Public Content for their commercial purposes, and you waive any right you may have to be identified as the author of the Public Content.
5.4You retain all of your ownership rights in any photographs or other content you upload using the App in the course of using the Services (Diagnostic Content), but you hereby grant to us a non-exclusive, perpetual, royalty-free licence to store, copy, modify, adapt, distribute and otherwise use your Diagnostic Content for the purposes of providing the App and any Services to you, and to sub-licence third parties to use your Diagnostic Content for the purposes of providing services to us or for providing services that you request directly to you, and you waive any right you may have to be identified as the author of the Diagnostic Content.
5.5You warrant and represent that the Public Content and Diagnostic Content and our use of it in accordance with the licenses granted under the terms of this EULA will not infringe the intellectual property rights (including copyright and neighbouring and related rights) of any third party. YOU INDEMNIFY US AND WILL KEEP US INDEMNIFIED AND HOLD US HARMLESS AGAINST ALL COSTS, CLAIMS, DAMAGES OR EXPENSES INCURRED BY US OR FOR WHICH WE MAY BECOME LIABLE ARISING OUT OF OR IN CONNECTION WITH OUR USE OF THE PUBLIC CONTENT OR DIAGNOSTIC CONTENT IN ACCORDANCE WITH THE TERMS OF THIS EULA.
6.1In order to access the App and the Services you will be required to create a user account with us. It is your responsibility to keep your user account details safe.
6.2For the purposes of the Data Protection Act 1998, Directive 95/46/EC, and Regulation (EU) 2016/679 (the Data Protection Legislation), we are the data controller of any personal data that you provide to us, or that we collect or obtain in the course of you using the App or the Services (the Personal Data).
6.3We will collect and process the following data about you:
(a)Information you give us (Submitted Information): This is information you give us about you, for example when you register to use the App, by filling in forms on the App, in the course of using the Services, or by corresponding with us (for example, by e-mail or chat). The information you give us may include your name, address, e-mail address and phone number, the Device's phone number, your age, username, password and other registration information, financial and credit card information, personal description and photographs, and information about your health.
(b)Information we collect about you and your device. Each time you use our App or any of our Services we may automatically collect the following information:
(i)audio recordings of any calls you make to the medical support helpline (Call Recordings);
(ii)technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting. (Device Information);
(iii)information stored on your Device, including contact information, friends lists, login information, photos, videos or other digital content, and check ins. (Content Information);
(iv)details of your use our App or any of our Services including, but not limited to traffic data, the amount of time you spend using the Apps and Services, the buttons you click, and the resources you access, (Log Information); and
(v)information about your current geographical location and geographical locations you have previously visited (Location Information). You can control how much Location Information we collect by changing the location settings in the App.
(c)Information we receive from other sources (Third Party Information). We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment services, advertising networks, analytics providers, search information providers).
6.4We will use the information about you in the following ways:
(a)Submitted Information: we will use this information to provide the functions of the App to you and to provide you with Services, to communicate with you about the App and the Services, and to administer your account and our billing and payments systems.
(b)Call Recordings: we store these as a record of the advice provided to you by the doctor or counsellor you speak to using the medical support helpline, so that we can provide that record to you or to the doctor or counsellor if you or they need to consult it. This is to protect both you and the doctor or counsellor you speak to. We may make an administrative charge to cover our costs of providing a copy of the recording.
(c)Other types of information: we will use this information to provide the functions of the App to you and to provide you with Services. We will also use it to improve our products and services generally. We will use this information in anonymous aggregate form to work with advertisers, analytics providers, and search information providers.
6.5We will only disclose your personal information to third parties in accordance with the requirements of the Data Protection Legislation, and will only do so:
(a)if they are acting as data processors to process the data on our behalf (in which case we will ensure that they process it under the terms of a written agreement with us that complies with the Data Protection Legislation);
(b)if they are medical professionals that you contact through the App and they need the information in order to provide services that you have requested;
(c)if Stadn Limited or substantially all of its assets are acquired by a third party, in which case personal data held by us about you will be one of the transferred assets;
(d)if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation;
(e)in order to:
(i)enforce or apply the EULA, and other agreements between us and you or to investigate potential breaches; or
(ii)protect the rights, property or safety of Stadn Limited our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6.6The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). If we transfer your personal data outside the EEA we will do so in compliance with the Data Protection Legislation. By submitting your personal data, you agree to this transfer, storing or processing.
6.7We will use all reasonable endeavours to ensure that your personal data is treated securely and in accordance with this EULA.
6.8You may withdraw your consent to us using your personal data in the ways set out in this EULA by contacting us here. However, it is not commercially possible for us to provide the App or the Services to you without using your personal data in these ways, so if you withdraw your consent you must close your account with us and stop using the App and the Services.
7.1We make a medical support helpline (including the pre-pay calling credit facilities described in clause 9) and photo diagnostic services available through the App (the Services). The Services are a platform for you to contact an independent doctor or counsellor and the platform is available to you, subject to the charging arrangements described in clause 9, as soon as you download the App.
7.2The medical support helpline enables users of the App to talk to an independent doctor or counsellor using a telephone number we provide. The photo diagnostic service enables users of the App to send photographs (for example, of skin complaints) to the doctors on the medical support helpline to assist those doctors to provide advice to the user.
7.3We use reasonable endeavours to ensure that the doctors and counsellors available through Services hold appropriate registrations and authorisations to practise from the General Medical Council (in the case of doctors) or the British Association for Counselling and Psychotherapy (in the case of counsellors).
7.4YOU ACCEPT THAT:
(a)THE SERVICES CONSTITUTE A PLATFORM FOR YOU TO CONTACT AN INDEPENDENT DOCTOR OR COUNSELLOR;
(b)THOSE DOCTORS AND COUNSELLORS ARE NOT EMPLOYEES, AGENTS, OR SUB-CONTRACTORS OF STADN LIMITED;
(c)WE EXERCISE NO CONTROL OVER, AND ARE NOT RESPONSIBLE FOR THE ADVICE PROVIDED BY THE DOCTORS OR COUNSELLORS YOU CONTACT USING THE SERVICES; and
(d)THE SERVICES ARE NOT A SUBSTITUTE FOR A FACE-TO-FACE CONSULTATION WITH AN APPROPRIATELY QUALIFIED MEDICAL PRACTITIONER.
8.INFORMATION PROVIDED THROUGH THE APP
8.1We provide information on a range of medical topics through the App, including: video demonstrations of simple first aid procedures, information about useful expedition equipment, information about vaccinations, travel alerts, information about clinics, symptoms of common conditions, and articles on medical topics (the App Content).
8.2THE APP CONTENT IS INTENDED FOR GENERAL INFORMATION PURPOSES ONLY. IT IS NOT COMPLETE AND IS NOT TAILORED TO YOUR INDIVIDUAL CIRCUMSTANCES OR MEDICAL NEEDS. YOU MUST NOT USE IT AS THE BASIS FOR SEEKING OR NOT SEEKING MEDICAL ASSISTANCE OR TREATMENT.
8.3Please note, items purchased in the “Expedition Essentials” section are fulfilled by Amazon and their partners. Stadn Ltd is not responsible for the fulfilment, distribution or condition of items received via this section of the app.
9.1The App is provided free of charge, but we do charge for the Services and may charge for some of the App Content.
9.2Your use of the Services is charged as follows:
(a)Medical support helpline: In order to use the medical support helpline you must purchase calling credit for your account through our online payment system. You can check your current calling credit balance by checking the wallet function in the App or by calling the medical support helpline. Any use of the helpline using your account will be charged per minute of call time (rounded up to the nearest minute) at our then current rate. You can find out our current rates by viewing the cost on the app wallet. The charges will be deducted from your calling credit balance.
(b)Photo diagnostic service: The Photo Diagnostic Service will be charged at £20 per photo sent to a doctor. The photo can be taken live within the app or attached from the phone’s gallery. The photo is sent with a description to our doctors via email, and the doctor will respond within 24 hours via email, they may request that you call the helpline and provide their 4-digit doctor code to speak to them further about the image sent.
9.3If there is a charge for particular App Content the charge and the way you can pay for the content will be made clear to you before you view that content, and you will be asked to confirm whether you wish to pay the charge before you are able to view the content.
9.4We accept the following payment methods:
(a)Credit or Debit card
9.5We will do all that we reasonably can to ensure that all of the information you give us when paying us is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us, or if a third party uses your account with us without your authority.
10.LIMITATION OF LIABILITY
10.1You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App and the nature of the Services, as described in the EULA and our website meet your requirements.
10.2We do not guarantee that the App or the Services will always be available, or that your use of them will be uninterrupted.
10.3We only supply the App and Services for your domestic and private use. You agree not to use the App and Documents for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4Nothing in this EULA, except for the exclusion in clause 10.7 below, shall limit or exclude our liability for:
(a)death or personal injury resulting from our negligence;
(b)fraud or fraudulent misrepresentation; and
(c)any other liability that cannot be excluded or limited by English law.
10.5We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of this EULA or our negligence up to the limit specified in condition 10.6, but we are not responsible for any unforeseeable loss or damage. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time we granted you the EULA.
10.6Our maximum aggregate liability under or in connection with this EULA (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to £100. This does not apply to the types of loss set out in condition 9.3.
10.7We only supply the App and the Services for use outside the USA and Canada and to people who are not usually resident in the USA or Canada. If you use the App or the Services in the USA or Canada our liability to you arising out of or in connection with such use is excluded to the fullest extent permitted by law.
11.CHANGES AND UPDATES
11.1We may change these terms at any time by sending you an email with details of the change or notifying you of a change when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.
11.2From time to time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded or streamed the latest version of the App and accepted any new terms.
11.3If you do not accept changes to these terms you must stop using the App and the Services and select the option to close your account. If you do so, we will refund any credit on your account.
12.1You may terminate this EULA at any time by closing your account in the App and stopping using the App and the Services. This right is in addition to your statutory rights to cancel this EULA, described in clauses.
12.2Under the Consumer Contracts Regulations 2013 you have a right to change your mind about agreeing to this EULA. You have 14 days to change your mind from the date we email you to confirm your account has been created. However, if you download the App before the end of the 14 days your right to change your mind will end when you download the App.
12.3If you have changed your mind, please let us know by doing one of the following:
(a)Call customer services on 02073264268 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b)Complete the form here on our website.
(c)Print off the form here and post it to us at our address on the form. Or simply write to us as that address, including the information required in the form.
12.4If you exercise your right to change your mind we will refund you any calling credit you have paid for, minus the charges for any calls you have made before you told us you had changed your mind. We will make the refund by whatever method you used to pay for the calling credit and will do so within 14 days of the date you told us you had changed your mind.
12.5We may terminate this EULA immediately by written notice to you:
(a)if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; or
(b)if you breach any of the Licence Restrictions or the Acceptable Use Restrictions; or
(c)if we decide to stop offering the App or the Services generally, or in a particular jurisdiction where you are using them, or on particular types of Devices that you use to access them.
12.6On termination for any reason:
(a)all rights granted to you under this EULA shall cease;
(b)you must immediately cease all activities authorised by this EULA, including your use of the App and the Services;
(c)we may remotely access the Devices and remove the App from all of them and cease providing you with access to the Services;
(d)we will refund the balance of your calling credit within 28 days by the method you used to pay for it.
13.COMMUNICATION BETWEEN US
13.1If you wish to contact us in writing, or if any condition in this EULA requires you to give us notice in writing, you can send this to us by e-mail to or by prepaid post to Stadn Limited at 52 High Street., Pinner Middlesex HA5 5PW. We will confirm receipt of this by contacting you in writing, normally by e-mail to the address you provided when you created your account with us.
13.2If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when you create your account for the App.
14.EVENTS OUTSIDE OUR CONTROL
14.1We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this EULA that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (Event Outside Our Control).
14.2If an Event Outside Our Control takes place that affects the performance of our obligations under this EULA our obligations under this EULA will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
15.OTHER IMPORTANT TERMS
15.1We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
15.2You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
15.3If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.4Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
15.5Please note that this EULA, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
How the Talk to a Doctor Service works:
Callers can use the service to connect directly to UK doctors. The service is designed for non-urgent medical advice. Callers dial a non-geographic number. The call then gets routed through to one of our doctors working on the service around the country. People can use this time to talk anonymously about issues that might concern themselves or a relative. Calls are recorded to comply with best practice but the callers are not obliged to give their name.
-The disclaimer script on the premium rate number of Talk to a Doctor follows:
You will shortly be connected to a GMC registered doctor. The following message is a condition of our license. Calls cost £2.00 a minute unless otherwise stated. Callers must be over 18 and have the bill payer’s permission. Not for diagnosis, prognosis or emergency use. In the event of a medical emergency please dial 999 in the UK or the emergency number of the country you are in. Advice given is not intended to replace a face to face consultation with a medical professional, and callers taking such advice in isolation do so at their own risk. Calls are recorded for mutual protection; you do not have to give your name. Complex questions are best answered using our online service.
-This then transfers the client to a relevant and available doctor
TERMS AND CONDITIONS
The service is based in the United Kingdom and is governed by English Law. Users of this site and the above named services are advised that the information contained within this website is written by qualified counsellors and doctors. Talk to a Doctor and Talk to a Counsellor, and the parent company, Stadn Ltd., accept no responsibility for the information contained within the website, nor for any harm incurred from following or not following advice, on this site.
The information provided within all aspects of the website and listed telephone numbers is not designed to replace a face to face consultation with a medical professional
Callers or visitors to the site that take any advice given or gleaned from the website in isolation, do so at their own risk.
The website and phone lines are not intended for emergency use. In the event of a medical emergency please dial 999 in the UK or the local emergency number in the country you are in.
This service is not intended for diagnosis nor prognosis. Any diagnoses given are tentative only and are designed to be backed up by a full face to face medical examination by a suitably qualified professional.
None of the services provided on this website is designed to be used in North America, including, but not restricted to, the USA and Canada
By agreeing with the terms and conditions, you agree that:
-You are not a resident of the USA or Canada
-You accept that you take any advice given, or download received, entirely at your own risk
-You agree that you will not take the information in isolation, nor to use it to replace a face to face consultation with a medical professional.
Talk to a Doctor, Talk to a Counsellor, Remote Medical Support and Stadn Ltd., take great care with confidential information.
All calls to our live operators are recorded for mutual protection.
By agreeing with these terms and conditions, the user agrees to a recording of the call being made for the purpose of mutual protection and quality control.
Whilst Stadn Ltd will protect the confidentiality of it's callers, the company reserves the right to break confidentiality in the event of expressions of self harm, suspected self harm, suspected harm to others, or suspected criminal act.
The user agrees that they are over 18 and has the bill payer's permission to use the telephone.
The user agrees that they are authorised to use the credit card involved in credit card transactions.
The user understands that our live operators are at liberty to terminate the call at any point, and that this will not lead to a refund.
The user understands that our live operators reserve the individual right to terminate any call that they feel is abusive, inappropriate, discourteous, or threatening, without needing to offer a refund to the caller.
If a caller is suspected of becoming addicted to the service, the company reserves the right to take all necessary action to prevent the caller from ringing again or continuing to talk to live operators once identified. This is to comply with UK regulations.
Information on this site remains under the copyright of Stadn Ltd. All rights reserved.
No unauthorised duplication of any website or telephone information, including downloads and content on the app.
Privacy and Security Policy
We have created this privacy and security policy to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. The intellectual property rights in this website are owned and controlled by Stadn Limited. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Stadn Limited. Use for any other purpose is strictly prohibited without prior written permission from Stadn Limited. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.
Security of Email Correspondence
The website also invites you to contact Stadn Ltd via email, through the "Contact Us" pages.
Email correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.
Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.
How do we keep your information up to date?
We endeavor to keep all information we hold as accurate and up-to-date as possible. Please write to us at: Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ or email us: to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.
Who at Stadn can see your information?
Information submitted to us is available to Stadn Ltd employees managing and using this information, but otherwise is kept confidential from other members of our staff.
Do we share your information with others?
We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. If you permit us to do so by indicating at the time you register your details with us we may also occasionally pass your details to other companies in the Stadn Ltd group, as well as business associates or other carefully selected organizations to enable you to receive details of offers and events that may be of interest to you.
What do we do with your information?
We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information about yourself you provide us with and details of any purchases you have made to enable us to offer products and services that are likely to interest you.
How can you stop receiving marketing communications from us?
If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ or email us: indicating this.
Have you received an email from us? If you are on our email mailing list you may have received emails from us about our products, special offers, newsletters and other matters. Each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email.
Telephone calls with us
As is the case with many large and high profile organizations, communications with Stadn Ltd by telephone may be recorded for the purposes of monitoring our customer service standards and for security.
Data Protection Legislation
We comply with the Data Protection Act 1998 in respect of any information we hold.
Your right to cancel
Should you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and is separate and additional to our full returns policy. This will apply to your order unless you order video, DVD, Audio, Multimedia & Software products and the item has been unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs, but not a service provided by us, such as a gift wrap service or a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Should you order, details of this right will be sent to you with your confirmatory e-mail.
How to cancel
To cancel a contract, please send in writing, a request to cancel the contract, by either post, fax or e-mail to the following address:
Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ
Fax: +44 (0)207 773 9246
Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract".
Once you have made a request in writing, fill in the returns form on the back of your receipt, which accompanies your items, giving the reason for return as "cancellation of contract". Please appropriately package the items with the receipt and send it to us so that we receive it 10 working days after it was delivered to you. The return address is:
Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ
Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.
At Stadn Ltd we want to provide you with the best possible customer service. If you need to return your goods please follow our 3 Point Returns Policy:
1.Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition. Please ensure that software, DVD, video and audio products have unopened packaging and/or seals, unless the item is faulty.
2.You will be fully refunded, including return of Royal Mail Registered Delivery costs for the UK and proof of posting from Europe, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.
3.The product must be received by our returns department and have been sent to us within 30 days of receipt, at the address shown below:
Customer Services, Stadn Ltd, P O Box 53677, London SE24 4AJ
This returns policy is separate and additional to your right to cancel.
Our Contact Details
If you have any questions regarding the online shop, its products or an order that you have placed please contact us either by email at or use the feedback facility available or phone 02073264268 (Monday - Friday 9am-5pm). Alternatively you can fax us 0207 733 9246